Refund Policy

Last updated: October 2026.

1. All sales are final

Because our products are instant-access digital files that cannot be returned once downloaded, all sales are final and strictly non-refundable once you access the download. This policy is stated on every product page, at checkout, and inside each product file. Please read product descriptions carefully before purchasing.

2. Fair-process exception: undelivered or corrupted files

If you paid but never received working download access, or the files you received are corrupted and unusable, we will make it right. Contact us within 7 days of purchase at support@getassetvault.store with:

• Your order email address (the one used at Stripe checkout)
• The product name
• A description of the problem (e.g., "download link never arrived" or "CSV file won't open")

We will first attempt to deliver working files. If we cannot deliver working files, we will issue a full refund to your original payment method.

3. What doesn't qualify

• Change of mind after downloading
• "It wasn't what I expected" after accessing the files
• Technical issues on your device that our support team helps you resolve

4. Chargebacks

Please contact us first at support@getassetvault.store before filing a chargeback — nearly every delivery issue is resolved the same day, and chargebacks delay resolution for everyone.